You are now connected to JM.
Me : Unit is not charging while simply streaming audio. How can we work out an exchange as peacefully as possible, to include no shipping charges incurred on my part? I will want UPS to pick up at home.
JM: Hello, This is JM from Amazon Product Support. Thank you for being a Prime member. I’ll be happy to help you. Can I have your phone number just in case our chat would be disconnected?
JM: Thanks for bringing this to our attention and I’m really sorry to know that you’re having issues with your item.
JM: You don’t need to worry, I’ll be more than happy to assist you.
Me : You’ll have have to email me. I have a paygo phone, and don’t like to talk on the phone regardless (not even to my own family).
JM: Are you referring to CHUWI Hi8 Pro 8 Inch IPS Full HD?
Me : yes
JM: When is the last time you experienced this issue?
Me : This is first time, just this morning noticed
JM: May I know what troubleshooting steps you’ve been go trough?
Me : Well, the only thing I could think to do was a factory reset, and that didn’t work
Me : unit is not charging unless turned off
JM: I see, have you tried to use a different charger?
Me : No, only the original, as recommended. Also, I have no other charger as this is a very unfamiliar usb c type device
Me : If we can’t go ahead and arrange an exchange, I could just simply return for refund of course
JM: In this case, would you like me to contact the manufacturer for advance troubleshooting?
Me : No, shouldn’t be any such an unexpected issue in the first place. Would rather wait for an exchange
JM: I respect your decision, let me check my option here for you.
Me : ok then friend, heads I win, tails I win.lol
Me : I am actually not too crazy about this usb type c thing. Does chuwi make another dual boot model tablet with standard mini/micro usb?
JM: Thanks for patiently waiting.
Me : sure thing
JM: Upon checking here this item is sold by a third party seller, I am afraid but I do not have option here to create replacements. However, I can still help you out so you get your refund.
JM: The best option that I can help you is to create a return mailing label for the item, and have it returned back to us, once the item was scanned by our carrier, then the refund will automatically process. Will that works for you?
Me : Sure, but please snail mail the shipping label tthrough usps, as I do NOT have a working printer, and also be prepared to have UPS pick up at my door as I do not have a car
JM: Perfect!.
JM: Yes, you will received an email after this conversation for the return label and for the refund confirmation.
JM: Let me now process that, one moment.
JM: I can issue your refund back to your credit card or in a gift card form to expedite the process.
JM: Which do you prefer?
Me : Look bozo, you need to mail the return shipping label to my physical mailbox already, and UPS must pick up the return item at my front door, ok?
Me : credit card, of course
JM: Got it! Let me now process that, one moment.
JM: Please bear with me.
Me : sure thing= )
JM: Thank you for patiently waiting! There you go I’ve successfully processed the refund back in your account with a total of $124.19 for the defective item and you will be receiving a confirmation and the return label that you need to print out so with the refund shortly via email for you to have the reference.
JM: It will credited back to your account within 3-5 business days.
JM: I’ll be sending you an email that has details of your refund.
JM: I’m glad I was able to help you with your concern, in the meantime, is there anything else I can help you with?
Me : Look dammit, I told you I do not have a working printer and you must mail the shipping label to me, okay?
Me : confirmed?
Me : Also make arrangement for UPS to pick up at my front door
Me : confirmed?
JM: Got it, let me double check this for you.
Me : for a very good time: jeff@amazon.com
Me : Also email me a copy of this chat, if you don’t mind. thanks
Me : my email is still cornholiothegreat665@gmail.com
JM: Sure!, there you go I already update this information the UPS will pick up your item and no need to print our the label and send you an email about this chat.
JM: Are we all good for today?
Me : Very very awesome. Thank you friend
Me : = )
JM: Great!. It was a pleasure assisting you today! We look forward to seeing you again soon. You can click the *End Chat* button on the top right corner of this window.Have a great day! 🙂
JM: Take my Friend.
Me : One more thing, can UPS pickup tomorrow?
Me : If not, when?..
JM: They can pick up the item on the next business days.
JM: In the meantime, is there anything else I can help you with?
Me : I will need to pre arrange date so I can leave on doorstep
Me : UPS date
JM: Perfect!.
JM: Are we all set?
Me : look friend, what date can we choose together for ups to pick up the return to be exchanged?..
JM: The next business days the UPS will operate. so today is Sunday, right?
JM: Tomorrow UPS will operate for their work, I will put a note on your account that they will priority on your item.
JM: Rest assured to you that UPS will go to your house to pick up the damaged item.
Me : Please also email confirmation when UPS is expected to arrive so I will be ready, even if they will pick up tomorrow, and thanks for your help and understanding= )
JM: No worries, I will put a note and email you for the information.
JM: Is there anything else I can help you with?
Me:Yes, stay the fuck away from my donkeys or I’ll blow your goddamn head off. But do feel free to service my future fake wife all you care to without asking. regards;-)
My very own little golden book for adults. 